Last updated: 30 June 2025
Rentify FZCO ("Rentify", "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data ("PDPL") and other applicable laws.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you use the Rentify mobile application, website, and associated services (collectively, the "Service"). It also outlines your rights and how to exercise them.
We may collect and process the following types of personal data:
| Category | Examples |
|---|---|
| Identification Data | Full name, Emirates ID/passport details, date of birth, nationality, gender |
| Contact Data | Email address, phone number, postal address |
| Account Credentials | Username, hashed passwords, authentication tokens |
| Property & Tenancy Data | Lease details, property addresses, rental payment history, maintenance requests |
| Financial & Credit Data | Bank account or card details, salary and employment info, credit scores, debt‑to‑income ratios |
| Transactional Data | Payment amounts, dates, rewards accrual/redemption, RNPL installment schedules |
| Device & Usage Data | IP address, device type, operating system, app version, log files, crash reports, interaction events |
| Location Data | Approximate geolocation (derived from IP or device settings) |
| Marketing & Communications Data | Preferences for receiving notifications and marketing communications |
| Cookies & Tracking Data | Cookie identifiers, pixel tags, analytics identifiers |
| Third-Party Data | Data from credit bureaus, KYC providers, sanctions lists, and marketing partners |
We do not knowingly collect data from children under 18 years of age. If we become aware of such collection, we will promptly delete the data.
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Create and manage your account, facilitate log-in | Contract necessity |
| Facilitate tenancy applications, RNPL financing, rent collection, and rewards | Contract necessity; Legitimate interests |
| Conduct credit, affordability, KYC, AML, and fraud checks | Legal obligation; Legitimate interests |
| Process payments and recover dues | Contract necessity; Legitimate interests |
| Communicate service updates, security alerts, and transactional messages | Contract necessity; Legal obligation |
| Provide customer support and resolve disputes | Contract necessity; Legitimate interests |
| Send marketing communications (where permitted) | Consent; Legitimate interests |
| Personalize content, offers, and advertising | Consent; Legitimate interests |
| Analyze usage and improve or secure the Service | Legitimate interests |
| Comply with applicable laws and regulatory requirements | Legal obligation |
When processing is based on your consent, you may withdraw your consent at any time without affecting the legality of prior processing.
We may share your personal data with: